What is Order Protection?
OrderProtection.com covers your order for every major issue that can occur during shipping. Your order will be protected against loss, damage, theft, wrong items, defective items, and missing items
If something goes wrong during shipping, you can quickly file a claim with just a few clicks. You'll receive a refund or reshipment if your claim is approved.
To protect your order, make sure Order Protection is toggled on in your cart.
How do I purchase Order Protection?
In your cart, there is a toggle to turn Order Protection on or off. Turn on Order Protection to purchase protection for your order! If you have protection turned on, you will see it appear as a line item during checkout.
How do I file a claim with Order Protection?
To file a claim, click here.
Please note that you’ll only be able to file a claim if you purchased Order Protection when placing your order.
What does Order Protection cover?
OrderProtection.com covers your order for loss, damage, theft, wrong items, defective items, and missing items.
How much does Order Protection cost?
Order Protection can cost between $0.98 - $137.50, depending on the value of your order.
How long does it take for my claim to get resolved?
You’ll typically get a response within an hour, and most claims are resolved on the same day. OrderProtection.com has 24/7 support staff, so you can expect responses and communication around the clock.
I didn’t add Order Protection to my order, but I need to make a claim.
If you chose not to purchase Order Protection at checkout and have an issue with your order, you’ll need to contact our customer service team. You can contact us at 800-207-2259, by e-mail at [email protected] or our live chat.
How long do I have to make a claim?
You can submit a claim 30 - 45 days from the date you placed your order, depending on the claim type.
For further assistance or to file a claim, visit Order Protection for Shoppers.
Will I get refunded the Order Protection fee if I return my item?
Unfortunately, the Order Protection fee is non-refundable once the item has shipped.
